{"id":331,"date":"2016-08-24T16:26:48","date_gmt":"2016-08-24T15:26:48","guid":{"rendered":"https:\/\/octagoncapital.co.uk\/?page_id=62"},"modified":"2020-06-09T16:51:08","modified_gmt":"2020-06-09T15:51:08","slug":"complaints-policy","status":"publish","type":"page","link":"https:\/\/octagoncapital.co.uk\/complaints-policy\/","title":{"rendered":"Complaints Policy"},"content":{"rendered":"<div id=\"wrapper\">\n<div id=\"page\" class=\"hfeed site\">\n<header id=\"masthead\" class=\"site-header\">\n<div class=\"container-main\">\n<div class=\"headertop cf\">\n<div class=\"head-right\">\n<nav id=\"primary-navigation\" class=\"topmenu cf\">\n<div class=\"menu-top_menu-container\">\n<p>We are a London-based broker specialising in all types of bridging\u00a0finance in the UK. We have partnered with SPF Short Term Finance who are an award-winning intermediary and\u00a0able to process your application and pair you with an established lender.<\/p>\n<p>We are a registered broker \u00a0with the Financial Conduct Authority,\u00a0under the Financial Registration Number: 770276 and our company number is\u00a010437769.<\/p>\n<p>We do not charge customers for using our service and\u00a0do not pass on your details to any other companies without your permission.<\/p>\n<h2>Our Complaints Policy<\/h2>\n<p>We take complaints handling very seriously and are committed to providing a quality service for our customers. We want to ensure that our users are happy with the service that they have received via on our website and have had a good experience with the intermediaries and lenders\u00a0we have recommended.<\/p>\n<h3>Our Procedures<\/h3>\n<p>You can contact us in the following ways:<\/p>\n<p><strong>Email:<\/strong>\u00a0<a href=\"mailto:dan@octagoncapital.co.uk\">dan@octagoncapital.co.uk<\/a><\/p>\n<p><strong>Write to us at: <\/strong>Octagon Capital<strong>,<\/strong> 3-4 Holborn Circus, Holborn, London, EC1N 2HA<\/p>\n<p>Upon receiving your complaint:<\/p>\n<ul>\n<li>You will receive a response in 24 hours or less (on any working day).<\/li>\n<li>We will aim to\u00a0resolve your complaint on the same working day.<\/li>\n<li>If you complaint has not been resolved on the same day, we will send you a formal letter within 5 business working days explaining the nature of your complaint and how it is being dealt with.<\/li>\n<li>\n<p align=\"left\">You will receive an update within four weeks of making your initial complaint to let you know the outcome of the investigation. If we have been unable to find a resolution at this stage and further investigation is needed, we will write to you at this stage informing you of the reason for the delay. We are committed to making sure you receive a final response letter within eight weeks of the Company receiving your complaint.<\/p>\n<\/li>\n<\/ul>\n<p align=\"left\">If you are not happy with the resolution offered, you can request a formal review from our Complaints Managers or the <a href=\"https:\/\/www.financial-ombudsman.org.uk\/consumers\/how-to-complain\" target=\"_blank\" rel=\"noopener noreferrer\">Financial Ombudsman Service.<\/a><\/p>\n<p align=\"left\">Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.<\/p>\n<p align=\"left\">Telephone:<span class=\"Apple-converted-space\">\u00a0<\/span><strong>0800 023 4567<\/strong><\/p>\n<p align=\"left\"><strong>Email:<span class=\"Apple-converted-space\">\u00a0<\/span><\/strong><a href=\"mailto:complaint.info@financial-ombudsman.org.uk\">complaint.info@financial-ombudsman.org.uk<\/a><\/p>\n<p><iframe src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d2483.6656952802696!2d-0.017292699999999998!3d51.501002!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x487602bbd91348ed%3A0xf720712a038413dc!2sSouth+Quay+Plaza%2C+183+Marsh+Wall%2C+Isle+of+Dogs%2C+London+E14+9SR!5e0!3m2!1sen!2suk!4v1438446905533\" width=\"365\" height=\"365\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<\/div>\n<div class=\"usefulinfo\"><\/div>\n<\/nav>\n<\/div>\n<\/div>\n<\/div>\n<\/header>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are a London-based broker specialising in all types of bridging\u00a0finance in the UK. We have partnered with SPF Short [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints Policy | Octagon Capital<\/title>\n<meta name=\"description\" content=\"Octagon Capital takes complaints handling very seriously and are committed to providing a quality service for our customers when they apply through our website.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/octagoncapital.co.uk\/complaints-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Policy | 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